Workload
- reception and registration of requests (by phone, electronically)
- resolution of reported problems, assignment to solvers, communication with the customer
- solution status control, escalation
- remote monitoring of customer systems
- creation of reports
- processing and updating of documentation (user, technical and organizational)
- work in shift operation 24x7
Experience, knowledge and ability requirements
Advantage:
- Experience with systems administration (SW installation, OS administration),
possibly IT support
- Experience with calling customers
- Ability to understand and read in English
We require:
- Secondary education in general or technical fields
- Good computer skills at user level,
good IT knowledge and orientation is an advantage
- systematicity, flexibility, responsibility and communication skills
- knowledge of English is an advantage
Further information
We offer:
- 5 weeks of vacation
- allowance for meals, pension, life insurance and children's activities
- training in required activities
- ongoing technical and language training
- opportunity for career growth