VITSOL Modernizes Customer Support

As part of our long-term commitment to delivering high-quality and efficient IT services, we are preparing to transition to a new Service Desk system – GLPI. This platform will be used for the registration, management, and resolution of our customers’ service requests.

The goal of this change is to provide a more modern, transparent, and user-friendly environment for communication with our Service Desk team while simplifying the management of service requests.

What Benefits Will You Gain?

✅ A clear and intuitive customer portal

✅ Easy submission of service requests

✅ Online visibility into the current status of your requests

✅ Complete communication history available in one place

✅ A modern and user-friendly interface

What Remains Unchanged?

The transition to the new system will have no impact on:

• Existing contractual agreements

• Agreed SLA parameters

• Scope of services provided

• Quality and availability of customer support

Existing Communication Channels Remain Available

You will continue to be able to submit your requests through the same channels you use today:

📧 Email: support@vitkovice.com

☎️ Phone: +420 606 752 654

📞 Toll-Free Hotline: 800 331 183

Requests submitted via email or phone will be automatically logged and processed within the new GLPI system. Therefore, there will be no need to change your current procedures or contact details.

Further Information

We will keep you informed in advance about:

• The planned transition date

• Access credentials for the customer portal

• A brief user guide

• Technical support contact information

  
  

We look forward to providing you with an even better service experience through our new Service Desk platform.